What are the responsibilities and job description for the Customer Service Representative; Underwriting - Bilingual (Spanish) position at Responsive Auto Underwriters LLC?
Description
Location: Plantation, Florida
Department: Underwriting
Compensation: $40,000-$45,000 plus benefits
Hours: Monday - Friday 10:30 AM - 7:30 PM; Rotating Saturdays 9-1 (this is a set schedule)
About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We collaborate with thousands of agents from the industry’s most respected insurance agencies to deliver top-notch service and underwriting experiences. Responsive stands for making auto insurance simple, affordable, and hassle-free; a promise we deliver through innovation, feedback, and a commitment to excellence.
Why Join Responsive?
At Responsive, we’re committed to supporting our team with comprehensive benefits and a positive work environment, including:
- Employer-Paid Healthcare: Medical, dental, and vision plans with free preventative care.
- Retirement Savings: 401(k) with company match.
- Work-Life Balance: Generous PTO, holiday pay, and paid sick leave.
- Wellness Programs: Mental health support and wellness initiatives.
- Career Development: Training and growth opportunities in a collaborative environment.
What You’ll Do
As a key member of our team, you’ll:
- Provide excellent customer service by answering inquiries with professionalism and urgency.
- Guide customers through policy updates, payments, and other underwriting-related tasks.
- Build lasting relationships with customers by resolving challenges and offering tailored solutions.
- Ensure accuracy in processing policy changes and identify logical next steps for follow-ups.
- Collaborate with team members to share insights, document processes, and improve efficiency.
- Review work for quality and suggest improvements to enhance operations.
- Maintain detailed documentation of actions and decisions for each customer interaction.
- Other duties as assigned.
Requirements
What We’re Looking For
- Education & Experience: Bachelor’s degree or equivalent underwriting experience; prior leadership experience required.
- Licensing: Active Florida 4-40 or 2-20 Resident General Lines License or ability to obtain within 90 days.
- Language Skills: MUST BE Fluent in Spanish and English (written and verbal proficiency).
- Skills: Strong organizational, analytical, and conflict-resolution skills; proficiency in Microsoft Office.
- Mindset: Adaptable, team-oriented, and committed to fostering a positive and productive work environment.
- Availability: Flexibility to work after hours or weekends as needed.
Our Culture
Responsive is a dynamic, inclusive workplace where integrity, innovation, and collaboration thrive. We foster an environment where employees are encouraged to:
- Adapt: Embrace change and continuously improve.
- Collaborate: Work transparently and respectfully with others.
- Engage: Show curiosity and a commitment to serving customers and teammates.
- Be Data-Driven: Leverage insights to drive decisions and improvements.
Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.
Salary : $40,000 - $45,000