Customer Service Representative - Respiratory / Home Care

ABOUT RESPIRE

Respire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect.

We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality.

Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees.

ABOUT THE ROLE

The Customer Service Representative (Resupply) plays a vital role in ensuring patients receive timely and accurate resupply of their medical equipment and supplies. This remote position is ideal for someone who is detail-oriented, customer-focused, and comfortable handling high-volume communication while navigating insurance and medical documentation requirements. The role requires prolonged periods of computer-based work, frequent phone communication, and the ability to effectively manage responsibilities in a home-based work environment with reliable internet access.

WHAT YOU'LL DO

• Handle inbound and outbound calls, emails, and communications related to medical supply resupply orders
• Manage and follow up on assigned resupply orders, ensuring completion within the calendar month
• Educate patients on available resupply products and eligibility requirements
• Accurately enter and process resupply orders in company systems
• Verify prescriptions, documentation, and patient records prior to order fulfillment
• Identify missing documentation and request patients contact healthcare providers as needed
• Obtain supervisor approval when required medical supplies are involved
• Verify and update patient insurance information
• Explain patient financial responsibility, including co-pays, deductibles, and self-pay requirements
• Collect outstanding balances and process payments when applicable
• Provide professional, empathetic, and compliant customer service at all times
• Maintain compliance with HIPAA, privacy, and confidentiality standards

WHAT YOU'LL BRING

• High school diploma or equivalent
• Prior data entry experience
• Strong typing and 10-key skills
• Excellent phone etiquette and customer service skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Ability to work independently and collaboratively as part of a team
• Experience working successfully in a remote work environment
• Ability to maintain productivity, professionalism, and communication while working remotely

WHY YOU'LL LOVE WORKING HERE

• Mission-driven culture focused on whole-person wellness and dignity
• Opportunities for career growth within the company
• Competitive pay and comprehensive benefits package:
  • Pay range: $18-21/hr
  • Health, dental & vision insurance
  • 401(k) with employer match
  • Life insurance
  • Paid time off
  • Remote role and or company car

Take the leap and bring your expertise where it's truly needed; apply today and help us create healthier tomorrows, one home at a time.