What are the responsibilities and job description for the Franchise Performance Advisor position at Resourcing Edge?
About the Opportunity
A leading national retail franchise network is seeking a Franchise Performance Advisor to serve as the primary business partner to franchise owners across the Knoxville/East Tennessee market. This is a confidential search to identify a high-caliber replacement for the current incumbent.You’ll coach franchisees on operations, profitability, and brand standards while identifying growth opportunities across multiple locations. This role demands someone who builds trust quickly, holds owners accountable with tact, and drives measurable improvement in underperforming centers.
This role requires fortitude. You’ll manage complex projects, navigate setbacks, and persist until you find solutions. If you’re the type who sees obstacles as puzzles to solve, keep reading.
You won’t be figuring this out alone. You’ll receive structured onboarding and 1:1 mentorship from a top-performing advisor who will guide your training, help you learn the business, and set you up for success from day one.
What You’ll Do
- Conduct regular field visits to coach franchise owners on revenue optimization, brand compliance, and operational best practices
- Train owners on pricing strategy, financial benchmarks, and margin improvement—translating P&L data into clear action plans
- Identify and address underperformance with a solutions-oriented, relationship-first approach
- Facilitate networking meetings and connect franchisees with vendor resources and peer best practices
- Support center buildouts, relocations, remodels, and ownership transfers
- Serve as the primary liaison between the franchisor, vendors, and franchise owners in your territory
Who You Are
- 3–5 years in franchise consulting, business development, multi-unit retail operations, or a field-based advisory role
- A natural coach—patient, clear, and motivating, with the backbone to have hard conversations when needed
- Strong financial acumen: you can analyze P&Ls, identify margin leaks, and translate numbers into actionable advice
- Comfortable on the road and thrive working independently across a regional territory
- Proficient in Excel and comfortable with CRM/reporting tools
Compensation & Benefits
Competitive salary (negotiable based on experience), health/dental/vision insurance, PTO, flexible schedule, professional development support, and relocation assistance. You’ll join a culture that celebrates resilience, teamwork, and bold problem-solving.Confidentiality Notice
This is a confidential retained search. The employer’s identity will be disclosed to qualified candidates who advance to the interview stage. All inquiries and applications will be handled with strict discretion.