Support Coordination Supervisor

The Support Coordination Supervisor oversees a team of Support Coordinators, ensuring excellence in person-centered planning, compliance with DDD regulations, and consistent, high-quality service delivery. This role provides supervision, coaching, and support in managing caseloads, navigating complex situations, and maintaining strong relationships with families and providers.

· Provide direct supervision, coaching, mentoring, and performance feedback to Support Coordinators.

· Conduct regular case reviews to ensure ISPs meet DDD expectations and reflect meaningful person-centered goals.

· Support ongoing staff training, professional development, and adherence to best practices.

· Assist in onboarding and supporting new Coordinators as they transition into the role.

· Ensure all Support Coordinators maintain compliance with DDD documentation standards, timelines, and policies.

· Review and monitor service plans, annual updates, and progress notes for accuracy and quality.

· Support internal quality assurance efforts and participate in audit preparation.

· Oversee caseload assignments, staffing coverage, and overall workflow needs.

· Assist Support Coordinators with facilitating Individualized Service Plan (ISP) meetings, annual reviews, and team discussions.

· Provide support with complex cases, crisis navigation, or barriers to service access.

· Promote self-advocacy, independence, and full community participation for individuals served.

· Build and maintain collaborative relationships with families, providers, community organizations, and DDD representatives.

· Track and monitor deadlines, compliance benchmarks, and caseload updates.

· Prepare reports for agency leadership and respond to DDD-required reporting needs.

· Participate in leadership meetings, contributing to program development and continuous improvement.

· Ensure timely and accurate documentation in DDD-approved systems (e.g., iRecord).

· Bachelor’s degree.

· 2–3 years of experience in support coordination, case management, or disability services.

· Strong familiarity with NJ DDD policies, Medicaid waiver services, and community resources.

· Excellent communication, organization, documentation, and problem-solving skills.

· Valid driver’s license and ability to travel for community visits.

· Completion of DDD Support Coordination Training (or ability to complete upon hire).

· Master’s degree in social work, psychology, human services, or a related field.

· Supervisory or leadership experience.

· Experience with person-centered planning and working with individuals with IDD.

· Compassionate, person-centered leadership style.

· Strong attention to detail and quality assurance.

· Ability to coach and support staff while maintaining accountability.

· Skilled in navigating complex systems and resolving service barriers.

· Culturally competent and able to build rapport with diverse individuals and families.

· Comfortable balancing administrative responsibilities with hands-on staff support.

· Community-based work, including home visits and provider meetings.

· Office, hybrid, and field-based responsibilities.

· Occasional evening or weekend meetings based on family or provider availability.

Pay: Up to $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $70,000