Customer Service Representative

About the Role

We’re looking for an organized, detail-oriented Administrative & Operations Assistant to join our team. This role is central to keeping our daily operations running smoothly — from scheduling routes and supporting customers to assisting with accounting, marketing, and general administrative tasks. If you enjoy a dynamic work environment, working with both people and processes, and keeping things on track, we’d love to hear from you!

• Answer and direct phone calls, greet walk-in customers, and provide friendly and professional assistance.
• Support customers with inquiries and coordinate service requests promptly.
• Schedule daily truck routes and customer services.
• Dispatch drivers and collaborate with the warehouse team to ensure efficient route operations and on-time deliveries/pickups.
• Perform general office support including filing, document management, and record keeping.
• Assist with preparing shipping paperwork, taking shipment photos, and maintaining organized electronic and physical files.
• Process cash and credit card transactions accurately.
• Balance end-of-day reports and assist with invoice or payment documentation.
• Assist with customer recycling events, including setup, organization, and on-site coordination.
• Provide support for marketing initiatives, including basic social media updates, data entry, or promotional materials as needed.
• Enter and maintain data in customer and inventory databases.
• Help ensure records are accurate and up to date to support reporting and operations.

• Previous experience in administrative, operations, logistics, or customer service roles preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new software.
• Ability to work collaboratively with warehouse, drivers, and management teams.
• Reliable, professional, and proactive in problem-solving.

• Must be 18 years or older to apply.
• Must have a valid driver’s license in good standing and reliable transportation.
• High School Diploma or GED required.
• Strong communication, organization, and multitasking skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with computer-based systems.
• Team-oriented, dependable, and adaptable to changing priorities.

Starting at $17.00 per hour, with potential for a higher rate depending on experience and qualifications.