What are the responsibilities and job description for the Customer Service Representative position at Resource One?
Customer Service Representative
Job Summary
We are seeking an experienced Customer Service Representative to process customer purchase orders, handle a variety of customer inquiries, resolve customer issues, and ensure customer satisfaction. This role also requires hands-on experience researching and resolving accounts receivable (A/R) deductions. The ideal candidate brings a strong sense of urgency, strong organizational skills, excellent communication skills, and the ability to follow complex issues through resolution.
Key Responsibilities
- Receive, review, enter, and process customer purchase orders accurately and on time.
- Verify items, quantities, pricing, and requested delivery dates, and promptly address discrepancies.
- Research and resolve A/R deductions, short payments, pricing discrepancies, and other payment disputes.
- Respond to a variety of customer inquiries, provide order updates, resolve issues, and maintain strong customer relationships.
- Coordinate with sales, accounting, and operations to resolve customer issues and prevent them from recurring.
- Use Excel and data mining skills to track issues, identify trends, and support forecasting.
- Maintain accurate records and provide clear written updates to customers and internal teams.
Qualifications
- Significant customer service experience, preferably in a business-to-business environment.
- Demonstrated experience with A/R deduction research and resolution
- Strong organizational skills, attention to detail, and an exceptional sense of urgency.
- Experience processing customer purchase orders.
- · Strong Excel, analytical, data mining, and forecasting skills.
- Excellent written and verbal communication skills.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Retirement plan
Work Location: In person
Salary : $65,000 - $75,000