What are the responsibilities and job description for the Field Services Technician position at Resource Lighting + Controls?
Field Services Technicians (FST) work in conjunction with internal team members, wholesale distributors, contractors, designers, owners/owner representatives and manufacturers to install, program/commission and support lighting controls or lighting equipment. Qualified candidates are self-motivated, resourceful, exhibit good problem solving techniques, solid interpersonal skills and are committed to following defined processes of workflow and documentation. Training and any necessary accreditations on programming specific controls systems is provided.
Position Responsibilities:
- Successfully programming or troubleshooting lighting and lighting controls systems.
- Reviewing controls drawings/schematics and project documentation to commission controls systems.
- Strictly adhering to stated processes, maintaining field reports documentation and communicating details to stakeholders.
- Meeting with project field representatives to review project information, clarify drawings or review areas of concern.
- Providing installation information, best practices, training and on-site assistance to ensure a functional installation that is ready to be commissioned.
- Self-Educating on all business tools or knowledge necessary to provide field service functions relative to identified manufacturers.
Candidate should be able to self-educate on business systems and technology using provided training materials, take on additional role responsibilities as required by various projects, follow all site safety requirements required by construction sites, maintain company equipment and tools, work closely with other, work on deadlines, project themselves in a professional manner.
Highly Transferable Skills:
- Previous hands on field electrical experience in electrical work, electronics or installation and or programming controls.
- Ability to understand construction documents, electrical drawings, circuitry diagrams and specifications.
- Basic understanding of network topology for wired/wireless networks
- Ability to learn in both class room settings as well as online or through printed materials for ongoing training
- Strong verbal and written communication skills.
- Desire to work in an onsite technical related capacity.
- Desire to be part of team with an interest in personal and professional growth.