What are the responsibilities and job description for the Healthcare Service Delivery Manager position at Resource Consulting Services?
Role: Heatlhcare Service Delivery Manager
Location: Houston, TX 77092 (Onsite)
Job Type: Full Time
Job Description:
Our client is seeking a Service Delivery Manager to join our staff augmentation team, delivering on-site managed IT services in Houston, TX. This role primarily supports a healthcare client in Central Northwest Houston, overseeing IT operations and acting as the day-to-day point of contact. The Service Delivery Manager will manage infrastructure, cybersecurity, and help desk personnel to ensure secure, scalable, and compliant systems that support business goals.
Responsibilities:
- Manage multiple priorities between client initiatives, daily support functions, and ongoing infrastructure projects
- Partner with client executive leadership and the management to align technology strategy with business goals
- Oversee all aspects of IT infrastructure, including servers, cloud environments, and local networks
- Coordinate with third-party platform vendors and ensure secure, high-availability systems
- Collaborate on cybersecurity strategies and implement IT policies aligned with HIPAA requirements
- Assist with training staff on cybersecurity best practices
- Manage, coach, and mentor IT team of on-site Client employees
Mandatory Skills:
- Bachelor's degree in IT, Computer Science, or a related field
- Minimum of 7-10 years of experience in IT roles, including 3 years managing IT teams
- At least one IT certification: CompTIA Network , CompTIA Security , or CCNP
- Strong management and cross-functional communication skills
- Experience with system administration and enterprise software applications
- Extensive experience with the Microsoft ecosystem
- Strong problem-solving skills
Nice-to-Have Skills:
- Strong knowledge of business systems used in healthcare
- Experience with HIPAA Security Rule compliance
- Experience working with HIPAA Covered Entities or Business Associates
- Certifications such as CISSP, PMP, ITIL, Microsoft, Cisco, or Azure
- IT Asset Management and Project management experience