What are the responsibilities and job description for the Front Desk Coordinator position at Resource Center?
Reports to: Practice Manager
Position Overview:
The Front Desk Coordinator conducts the front office of a primary care and STI testing practice. This role serves as the first point of contact, coordinating patient flow, maintaining electronic medical records, ensuring Ryan White program compliance, and supporting HIV/STD testing activities.
Job Duties & Responsibilities:
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Position Overview:
The Front Desk Coordinator conducts the front office of a primary care and STI testing practice. This role serves as the first point of contact, coordinating patient flow, maintaining electronic medical records, ensuring Ryan White program compliance, and supporting HIV/STD testing activities.
Job Duties & Responsibilities:
- Perform patient check-in/check-out; verify demographics, ID, insurance, photo, and consent forms
- Schedule, confirm, cancel, and reschedule appointments; follow up on no-shows
- Collect payments and accurately record in electronic medical record (EMR)
- Answer multi-line phone system; screen calls, take messages, route appropriately
- Communicate patient copays, deductibles, benefits, and prescription assistance programs
- Accurately record and scan Ryan White visits at time of service
- Verify Ryan White and insured patients have active services prior to appointments
- Coordinate Ryan White patient appointments with agency partners
- Input program data into database platforms; perform regular updates and maintenance
- Maintain HIV/STD/syphilis testing client files and electronic medical records
- Support HIV/syphilis/STD testing activities; coordinate with Dallas County Health
- Follow all federal, state, local, and accrediting body rules and regulations
- Perform duties in accordance with OSHA, clinic protocols, and HIPAA compliance
- High school diploma or equivalent required; some college preferred
- Bilingual Spanish preferred
- Healthcare office and customer service experience preferred
- Experience with HIV, Ryan White services, and eClinicalWorks EMR strongly preferred
- Knowledge of medical terminology, billing codes, and key HIV/STI medications
- Strong written and verbal communication skills; proficient in Microsoft Office
- Knowledge of LGBTQ community, advocacy issues, and support services
- Ability to work flexible hours including evenings and Saturdays as needed
- Commitment to HIPAA and confidentiality of all client information
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