What are the responsibilities and job description for the Shift Manager Count Team (Drop Team Shift Manager) position at Resorts World NYC?
Position Overview:
The Shift Manager Count Room is responsible for overseeing aspects of the Count Room such as table games count, slot drop pick-up, transferring the slot drop to the Count Room; ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.
Essential Functions:
- Ensures the integrity of all Count transactions
- Assists in table games count and slot drop, counting money, and reconciling gaming revenue
- Prepares various reports, transfer sheets, reconciles all totals to the Soft Count Summary; forwards all information to appropriate individual(s)
- Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls
- Manages team members of the Drop Count department. Maintains all records, reports and other required paperwork in the Count Department
- Conducts the necessary research to effectively resolve Count disputes
- Facilitates the flow of information, by attending regularly scheduled departmental meetings
- Held accountable for the accuracy and thoroughness of departmental records and reports
- Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
- Maintains the highest level of confidentiality
Essential Requirements:
- Prior casino experience preferred
- Ability to stand for extended periods of time
- Ability to supervise subordinate staff members
- Ability to operate currency/voucher counting equipment
- Ability to use computer equipment
- Ability to move and life approximately 50 pounds
- Ability to count large quantities of cash and prepare proper documentation thereof
- Ability to supervise subordinate staff members
Experience
- Three (3) to five (5) years of experience in a slot technical or guest service field with a minimum, of three (3) years in a supervisor/manager role in a high volume, complex resort casino environment
- Proven experience in a technical capacity with slot machines and slot performance systems
Knowledge
- High School Graduate or GED required
- BA/BS in a related field and/or a combination of education and related experience
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
- Working knowledge and understanding of a broad range of slot machines and systems
- Must be able to obtain and retain a New York State Gaming Commission License
Working Conditions
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job, with or without a reasonable accommodation to enable individuals with disabilities to perform the essential functions.
- Work is normally performed in an interior resort casino environment
- Must be able to stand, walk, and move through all areas of the resort casino
- Must be able to work under pressure in a fast-paced, 24- hour casino environment and effectively deal with guests, colleagues, team members, vendors and members of the business community in all situations