PC Tech II

Essential Duties

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Provide Level 1 technical support for organizational employees and clients.  Participate in configuring and setting up equipment for New Hires, Transfers, Moves and Terminated employees.  Implement technology initiatives as assigned in accordance with company strategy and plan. Diagnose end-user technical issues in the areas of applications, operating systems, hardware, network connectivity and/or user issues; resolve using authorized tools or escalate to the appropriate IT resource.  Develop and maintain quality relationships with end users via quality customer service.  Develop professional technical documentation.

Job Requirements

Physical and Mental

Good judgment and analytical ability essential for responding to support calls and completing client software/hardware installations.  Excellent skills in dealing with unstructured problems that affect productivity of client computer users.  Strong follow-up and organizational skills.  Professional manner in person, on the telephone, and via e-mail; excellent communications skills are essential to this position.  Ability to establish and maintain a high level of client trust and confidence in the IT teams knowledge of and concern for the clients business needs.  Strong ability to quickly learn and adapt to new technical concepts.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
• Microsoft Certification is preferred
• Associate’s Degree in Computer Science or related field
  • OR Four (4) years’ related IT support work and/or educational experience
• Three (3) years’ related IT support work and/or educational experience

 Salary: $65,000 - $70,000

Salary : $65,000 - $70,000