Guest Room Attendant

Job Description

The Guest Room Attendant is responsible for cleaning and maintaining guest rooms to ensure established Hyatt and Resorts World standards are met.

Essential Duties and Responsibilities

• Address guest’s needs in a professional, positive and timely matter.
• Welcome and acknowledge each guest with a smile, eye contact and a friendly greeting, using the guest’s name when possible.
• To be able to provide a product that is vacant, ready and inspected and then punch the room through the telephone system.
• Thank guests with genuine appreciation and provide a fond farewell.
• Respond promptly to requests from guests, Housekeeping Manager, and Front Desk.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Must stock carts at the beginning and at the end of shift in accordance to the cart stocking procedure.
• Clean guest rooms according to standards within allotted time by sweeping, mopping, scrubbing, or vacuuming.
• Change bed linens, replace towels, and ensure that all amenities stocked in accordance to standards.
• Follow all established departmental COVID-19 guidelines and SOPs.
• Clean and polish furniture and fixtures
• Dust furniture, walls, or equipment.
• Notify manager and to be able to log in the property’s electronic system concerning the need for repairs in guest rooms.
• Maintain the closets and elevator landings to ensure that they are cleaned and organized.
• Process guest items left in rooms according to lost and found policy.
• Follow sustainability guidelines and practices.
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Must wear a Duress Alarm as a part of the uniform.
• Practice safe work habits, wear protective safety equipment and follow Material Safety Data Sheets and OSHA standards.
• Turn down service
• Handle and dispose of sharps in provided containers.
• Due to the active environment of the hotel, ensure that we are looking at opportunities in assigned rooms that need deep cleaning and advise management of areas that may need extra attention.
• Perform duties as needed when short staffed or during peak periods.
• Provide stay over service that meets all of the brand requirements.
• Perform other duties as requested by management.
• Support all co-workers and treat them with dignity and respect.
• Assist individuals with disabilities, including assisting visually, hearing or physically-impaired individuals with guidelines (e.g. escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way or offering access to Braille or TDD phones).
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate Standards.
• Must be able to obtain and maintain appropriate license through New York State Gaming Commission

Job Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.
• Understand and communicate in English.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Salary Range: $28.6545 – $32.3417

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)