What are the responsibilities and job description for the Front Office Manager position at Resorts World New York City?
Company Description
Resorts World New York City, the city's only casino, is located in Queens near JFK International Airport. We offer two expansive levels of gaming, private gaming pits, diverse dining options, and nightly entertainment to provide a dynamic guest experience. In August 2021, we expanded our offerings with the opening of the Hyatt Regency hotel and Sugar Factory, further enhancing our hospitality and entertainment portfolio. Since opening in October 2011, we have become a leader in slot revenue across the nation.
Role Description
This is a full-time on-site role based in the New York City Metropolitan Area for a Front Office Manager. The Front Office Manager will oversee the smooth operations of the front desk, ensuring exceptional guest service and experience. Responsibilities include managing front office staff, coordinating scheduling, addressing guest inquiries and issues, and maintaining a high standard of service delivery. The role also involves working collaboratively with various departments to ensure operational efficiency and adherence to company policies and procedures.
Qualifications
- Experience in team management, staff scheduling, and performance evaluations
- Strong customer service, guest relations, and problem-solving skills
- Experience with front desk operations and hospitality software platforms
- Ability to handle high-pressure environments while maintaining professionalism
- Exceptional organizational and multitasking abilities
- Effective written and verbal communication skills
- Prior experience in the hospitality industry, hotel management, or related field is preferred
- Familiarity with New York City tourism and entertainment offerings is a plus
- Bachelor's degree in Hospitality Management, Business, or a related field is preferred