What are the responsibilities and job description for the Server - Room Service position at Resorts World Miami Hilton?
The Room Service Server is responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The Room Service Server specifically would be responsible for performing the following tasks to the highest standards:
- Set-up room service trays and tables to prepare for incoming orders.
- Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms.
- Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner.
- Present checks to guests and obtains payment
- Return payments/.signed checks to order taker
- Serve alcoholic/non-alcoholic beverages in accordance with feeral, state, local and company regulations
- Perform order taker duties and answer room service telephone, as needed
- Perform other duties as requested
- Attend require meetings.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Follow all company and safety and security policies and procedures
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
WORK EXPERIENCE & EDUCATION REQUIREMENTS:
- High School graduate or equivalent preferred
- At least one (1) year previous serving experience. Prior hospitality experience preferred.
- Knowledge of the hotel property management/point of service systems
- Communication: Good verbal skills
Licenses or Certificates
- Food Service Sanitation certification
- Alcohol Service certification