What are the responsibilities and job description for the F&B Beverage Server position at Resorts World Catskills?
The Beverage Server is responsible for the ability to provide prompt, friendly, professional and courteous service of food and beverages to our guests on the gaming floor.
Essential Functions:
- Provides excellent guest service to all guests.
- Responsible for prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards
- Monitors customer needs on a continual basis ensuring all requests will be promptly fulfilled.
- Maintains a sanitary environment per sanitation guidelines.
- Uses a POS system to ring in orders, print checks, and cash out guests.
- Deals with complaints and issues in a professional, patient manner.
- Makes recommendations and maintains knowledge of all the menu items.
- Takes food and beverage orders from guests.
Performs other tasks as assigned.
Core Competencies:
- Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
- Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
- Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
- Demonstrates the courage and initiative to present new ideas and perspective to create positive results
- Exhibits respectful consideration of viewpoints, situations and others
- Puts the guest at the forefront of every decision
Essential Requirements:
- Strong interpersonal and communication skills required
- Strong organizational skills and attention to detail required
- Ability to work in a fast-paced environment
Knowledge/Work Experience:
- Must be 21 years or older
- High school diploma or G.E.D preferred
- Experience in customer service or hospitality preferred
- ABC license
- Must have a NYS Food Handlers Permit