What are the responsibilities and job description for the Front Desk Agent position at Resort?
Job Responsibilities: Front Desk
- Customer Communication:
- Answer incoming calls from customers in a courteous and professional manner.
- Provide detailed explanations of available spa retail products and treatment packages.
- Assist clients in selecting the most suitable options based on their needs and preferences.
- Booking Support:
- Call customers with active spa packages to schedule treatments in coordination with the concierge team.
- Reach out to retail customers to offer spa treatment options and book appointments as needed.
- Maintain accurate and up-to-date booking records in the system.
- Coordination & Collaboration:
- Liaise effectively with the concierge and front desk teams to ensure smooth and timely booking and service delivery.
- Follow up on customer requests or changes to appointments, ensuring all departments are informed.
- Front Desk Support:
- Assist with front desk duties, including guest check-in/check-out, handling payments, and addressing guest inquiries.
- Ensure the reception area is tidy, welcoming, and professionally managed at all times.
- Customer Experience & Service Quality:
- Maintain a high level of professionalism and service excellence in all customer interactions.
- Address and resolve customer concerns or direct them to appropriate staff when necessary.
Work Location: In person