Vendor Management Performance Specialist

Company Overview

At Resolvion, we are laser-focused on producing the best vehicle recovery results with the lowest risk on every assignment. Over the past 22 years, we have honed the skills and processes that allow us to deliver a level of performance that puts us at or very near the top of all our major client's scorecards. Our highly effective blend of people, process and technology simply allows us to find and recover collateral that others cannot. We also offer a compliance program that is second to none.

We are currently hiring responsible, creative, and detail-oriented team players who are willing to learn and grow with the organization. Resolvion offers a comprehensive benefits package that includes group health insurance, dental, vision, life, PTO, and 401k with company match! We are currently searching for a Vendor Management Performance Specialist to join our Vendor Management Team.

Resolvion is one of the largest and most respected consumer and commercial asset recovery companies in the nation. We work with banks and auto finance companies all over the world to locate valuable assets and reduce charge offs.

We are a fast-growing company with many progressive career opportunities for those who work hard. Our core beliefs are centered on accountability, giving the customer more than is expected, and teamwork. If you have a strong work ethic and are dependable, you could be a great fit on our team. We believe that our greatest asset is our people and we’re willing to invest in your learning and career path development. We are committed to every team member being empowered to reach their fullest potential. We offer a great work environment with awesome team members and management.

We are a casual dress workplace that is comfortable and creative.

Job Description

Vendor Management Performance Specialist facilitates and maintains agent relationships between Resolvion and our agent network ensuring optimal performance of each agent. Reviewing performance reports, analyzing ad hoc data, negotiating contracts, enforcing agent standards, monitoring agent compliance and finding the best available agent to partner with Resolvion are critical components of this role. Vendor Management Performance Specialist reports to the Director of Vendor Management.

Duties and Responsibilities

· Monitor regional agent coverage and identify new prospective agents. Research agents to find the best available within a given market.

· Handle basic escalations from internal depts regarding agents

· Handle basic external requests for the agent and client

· Communicate effectively via email with various stakeholders

· Manage inbound and outbound calls

· Gather and upload missing documents from agents

· Update cases within the in-house system

Required Skills

· Strong customer service skills

· Keen problem-solving abilities

· Excellent time management skills

· Knowledge in Excel and other Office Suite products

· Outstanding relationship-building abilities with external and internal customers

· Self-motivated and takes ownership

· Ability to work within a team environment and individually

· Previous sales/vendor management experience a plus

Resolvion is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. D/F/M/V

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Carlsbad, CA 92008

Salary : $19 - $22