VOIP Engineer

POSITION SUMMARYThe VOIP Engineer provides technical support for the configuration, deployment, and maintenance of CISCO VOIP systems for Naval Surface Warfare Center Carderock Division. This position works closely with the VOIP Enterprise Architect to implement, troubleshoot, and sustain telecommunications services across NSWCCD headquarters and detachment sites.PRIMARY RESPONSIBILITIESSystem Configuration & ImplementationAssist in configuration, engineering, and formatting of CISCO VOIP systems under direction of VOIP Enterprise ArchitectSupport deployment of VOIP infrastructure at NSWCCD headquarters and detachment sitesConfigure VOIP phones, lines, and endpoints according to established architecture and deployment plansExecute structured tracking and allocation of VOIP phones/lines across all locationsPerform installations during business and nonbusiness hours (nights and weekends) as needed to minimize operational impactTechnical Support & TroubleshootingProvide routine maintenance and troubleshooting for VOIP systems and endpointsDiagnose and resolve VOIP system errors, defects, and performance issuesSupport Cisco Call Manager functionality, gateway operations, and endpoint connectivityRespond to technical support requests from end users and government personnelDocument issues, resolutions, and system configurations in accordance with established proceduresDeployment ActivitiesSupport migration of legacy telecommunications systems to new VOIP architectureAssist with programming and interfacing operations to meet deployment milestonesConduct on-site installations and configurations at headquarters and detachment locationsParticipate in deployment trips to primary detachment sites (travel may be required)Ensure minimal disruption to daily operations during deployment activitiesSystem Integration & TestingSupport integration of VOIP systems with existing telecommunications infrastructureAssist with interfacing between commercial systems inside and outside the fence lineConduct testing of VOIP functionality, call quality, and system performanceVerify proper operation of analog, copper, network, digital, and VOIP system connectionsSupport integration with enterprise systems and validate end-to-end functionalityDocumentation & ReportingMaintain accurate records of VOIP system configurations and changesDocument deployment activities, configurations, and technical proceduresTrack phone/line assignments and inventory across all NSWCCD locationsPrepare technical reports and status updates as requiredContribute to knowledge base and technical documentation libraryMINIMUM QUALIFICATIONSSecurity ClearanceActive DoD Secret (Tier 1) security clearance REQUIRED prior to commencement of workMust be able to complete T1-P1 security processing within 10 days of contract awardEducation & ExperienceMinimum one (1) year experience performing the same or similar workDemonstrated experience with VOIP systems and telecommunications technologiesExperience with CISCO telecommunications equipment and systemsBackground in network infrastructure and IP telecommunications preferredTechnical Skills & KnowledgeWorking knowledge of CISCO VOIP systems including Cisco Call ManagerUnderstanding of telecommunications infrastructure and network architectureExperience with VOIP phone configuration and endpoint managementFamiliarity with telecommunications protocols and standardsKnowledge of network troubleshooting tools and techniquesBasic understanding of analog and digital telecommunications systemsProfessional CompetenciesStrong troubleshooting and problem-solving abilitiesExcellent attention to detail and technical documentation skillsEffective communication skills for working with end users and technical teamsAbility to work independently and as part of a teamFlexibility to work nonbusiness hours (nights and weekends) when requiredCustomer service oriented with professional demeanorPREFERRED QUALIFICATIONSCISCO certifications (CCNA Voice, CCNA Collaboration, or equivalent)Experience working in government or DoD environmentsFamiliarity with secured facilities and SCIF telecommunications requirementsKnowledge of DoD IT security requirements and complianceExperience with telecommunications system migrationsCompTIA Network or Security certificationPHYSICAL REQUIREMENTS & WORK ENVIRONMENTOn-site presence required Monday through Friday at NSWCCD facilitiesAbility to access secured spaces and work in various facility environments including underground facilitiesPhysical ability to install and configure telecommunications equipmentOccasional travel to detachment sites across the United States (typically for no more than 2 working days per site)Flexibility to work extended hours including nights and weekends during deployment phasesAbility to lift and move telecommunications equipment as neededABOUT RESOLUTION THINK LLCResolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor specializing in providing innovative solutions to federal agencies. Since 2013, we have grown from 3 to 150 employees, delivering exceptional services across multiple federal agencies including HHS, DoD, VA, DHS, and others.Resolution Think is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Powered by JazzHR369g4Bv7eh

Salary : $140,000 - $150,000