What are the responsibilities and job description for the General Manager position at Resolute Road Hospitality?
We are thrilled to announce the opening of the first-ever dual-branded hotel in Caldwell, ID! Our new property, featuring both Townplace Suites and Fairfield Inn & Suites, is poised to bring a fresh and dynamic hospitality experience to the area. This is your chance to be part of something groundbreaking in Caldwell’s hotel industry. We are currently seeking passionate and dedicated team members to join our brand-new team and contribute to the success of this innovative property. If you’re ready to embark on an exciting journey with a unique, first-of-its-kind hotel, we want to hear from you!
Summary
At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.
Benefits
Travel Perks
Optional Daily Pay
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
Incentive Program
Your Role
As General Manager, you’ll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You’ll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results.
What You’ll Do
- Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
- Ensure proper training of all staff, including safety and standard operating procedures
- Manage HR functions including hiring, retention, and team development
- Conduct regular staff meetings and promote company culture and values
- Respond to guest feedback with professionalism and urgency
- Monitor and improve brand satisfaction scores and guest experience metrics
- Maintain operational efficiency, service quality, and standards compliance
- Manage hotel inventories, purchasing, and invoice approvals
- Participate in sales and revenue management efforts
- Coordinate capital improvement projects and protect hotel assets
- Set and achieve realistic operational goals and profitability targets
- Perform other duties as assigned
Knowledge, Skills & Abilities
- Strong understanding of hospitality operations and financial management
- Excellent communication and leadership skills
- Proficiency in Microsoft Office and hotel operating systems
- Ability to lead in a fast paced, multi-departmental environment
- Strategic thinker with hands on execution capabilities
- Ability to assess and coach team performance fairly and consistently
- Strong organizational and analytical skills
- Ability to build rapport with community stakeholders and maintain visibility
Education & Experience
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- 5-7 years of experience in full-service hotel operations required; 10 years preferred
- Previous General Manager experience strongly preferred
- Experience with branded hotel systems and standards
Additional Information
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.