What are the responsibilities and job description for the Service Manager (Levels I, II, III) position at Resolute Industrial, LLC?
At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.
We are immediately hiring Service Managers to join our dynamic team, all levels available.
Why Mobile Air? Here are some of the perks & rewards:
- Full-time positions with overtime and weekend opportunities
- Competitive hourly pay with quarterly bonus opportunities
- Health, Vision, and Dental Insurance
- Life Insurance
- 401k with company match
- Paid time off (vacation, sick days, holidays)
- Career development and advancement potential
- Employee discount programs
Position Summary:
The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs.
Key Responsibilities:
- Ensure timely and high-quality service for customer orders.
- Oversee equipment installation, including gas connections and ductwork.
- Adhere to safety protocols and use appropriate safety gear.
- Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
- Manage logistics for equipment pick-up, reconditioning, and storage.
- Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.
- Implement and monitor service processes to improve customer experiences.
- Ensure safety practices and inventory management align with company standards.
- Train Technicians on maintenance and installation of equipment.
- Collect and respond to customer feedback to achieve operational goals.
- Perform additional duties as assigned.
Qualifications:
- 2-5 years of experience in the HVAC rental industry, preferably in management.
- Preferred qualifications: Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
- 1-3 years of supervisory experience.
- Proficiency in Microsoft Office and experience with MRP or rental software.
- Strong organizational skills and independent work capability.
- Detail-oriented with excellent communication abilities.
- Ability to lift/move up to 50 lbs. safely.
- Valid driver’s license and meets DOT and MVR requirements.
- Customer service oriented with a mechanical aptitude and eagerness to learn.
Work Schedule:
This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.
Join our team and contribute to the excellence of our HVAC operations while advancing your career in a dynamic environment!
#LI-Onsite