What are the responsibilities and job description for the Installation Technician position at Resolute Design Group?
Company Description
Resolute Design Group is dedicated to creating tailored experiences through great design, innovative technology, and expert installation, enhancing the lives of our clients. We focus on delivering exceptional service and value by consistently exceeding client expectations. Our mission is driven by a commitment to excellence, innovation, and fostering trust, respect, and shared success with clients and within our industry. We are equally committed to the growth and well-being of our team members and our community.
Role Description
This is a full-time, Installation Technician role based in Arden, NC, with project-locations spanning key parts of Western North Carolina and Upstate South Carolina. The Installation Technician will be responsible for installing and connecting various technology systems, diagnosing and troubleshooting system issues, and ensuring client satisfaction through effective communication. This role involves working collaboratively with team members to deliver high-quality solutions that meet customer expectations.
Qualifications
- Proficiency in diagnosing and resolving technical issues, with strong troubleshooting skills.
- Excellent communication skills to effectively interact with clients and team members.
- Ability to prioritize customer satisfaction and deliver exceptional customer service.
- Experience with cabling and installation of technology systems.
- Strong problem-solving skills and attention to detail.
- Willingness to learn and adapt to new technologies and tools.
- High school diploma or equivalent; relevant technical certifications are a plus.
- Ability to work on-site throughout the areas we serve, and handle physical tasks associated with installations.