What are the responsibilities and job description for the Customer Experience Manager position at Resnick Roofing & Contracting?
Provide the ultimate customer experience to property owners seeking roofing, siding, and solar project replacements and repair!
Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team who utilizes cutting-edge technology to create the ultimate customer experience, this could be for you!
COMPANY: Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.
Responsibilities
Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team who utilizes cutting-edge technology to create the ultimate customer experience, this could be for you!
COMPANY: Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.
Responsibilities
- Create and maintain an exceptional experience for all prospective Resnick Roofing & Contracting (RRC) customers via incoming phone calls, emails, and walk-in customers from start to finish
- Qualify RRC prospects on phone utilizing proper needs assessment techniques and upfront contracts
- Manage and maintain all outgoing communication relative to online lead requests via Angie’s List, Facebook, and Podium, etc.
- Maintain all RRC KPI sales tracking sheets and docs through GSuite daily
- Assist in all the RRC accounts receivable activities daily, e.g., collections, payment processing, invoicing, etc.
- Maintain inventory levels of all office supplies
- Maintain all platforms of social media including creative content generation which is required on a weekly basis
- Assist in the maintenance of minor changes to RRC website
- Assist in team event building and planning
- Assist with various administrative tasks
- Manage phone systems and answering service software
- Assist with various marketing initiatives e.g., creative, digital, print, etc.
- Manage multiple tasks at one-time throughout the day
- Self-disciplined to create blocked calendar of daily schedule and strictly adhere
- Ability to speak articulately
- Knowledge of relevant software applications including MS Office and social media platforms
- Bachelor's degree preferred
- Salary plus bonus
- Medical
- Dental
- 401k Match