What are the responsibilities and job description for the Customer Service Representative position at Resler & Associates, LLC?
We are looking for a friendly and detail-oriented individual to add to our customer service family! In this role you will help manage accounts of current clients which includes making payments, processing policy changes, giving professional advice, answering questions, and more. To be successful in this position, you will need a moderate to high level knowledge of computer literacy, patience, enjoy working in an office setting, and a team-member attitude.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Reviewing accounts and finding savings opportunities for customers.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products so you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High school diploma, general education degree, or equivalent.
- Active Property & Casualty license (required)
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Strong communication and organizational skills