What are the responsibilities and job description for the Promotional Customer Service Representative - Entry Level - Immediate Start position at Resilient Enterprises?
We are seeking a driven and detail-oriented Promotional Customer Service Representative to support the daily operations of our customer service and sales team. This role is ideal for individuals looking to grow into leadership and management positions, with hands-on training provided.
In this position, you will help develop and maintain processes that enhance customer satisfaction, team performance, and overall service quality. You’ll play a key role in building strong customer relationships and supporting team success.
This is an entry-level position with a clear path into management for high-performing candidates. We are hiring immediately.
Key Responsibilities
- Support daily operations of the customer service and sales team
- Assist in driving team performance to meet departmental and organizational goals
- Help train and mentor new or less experienced team members
- Monitor and evaluate team performance to ensure quality and efficiency
- Handle and resolve escalated customer inquiries and service issues
- Promote a culture focused on customer satisfaction, retention, and engagement
- Maintain company standards and ensure positive customer experiences
Qualifications
- 1–3 years of customer service experience preferred
- Strong communication skills (verbal and written)
- Ability to multi-task and perform well under pressure
- Problem-solving mindset with the ability to identify and resolve issues quickly
- Strong organizational skills with the ability to prioritize tasks effectively
- Team-oriented with the ability to collaborate and support others
- Adaptable and comfortable in a fast-paced, changing environment
- Experience or interest in account retention and customer relationship management
- Ability to handle difficult or sensitive customer situations professionally
What We Offer
- Immediate hiring opportunities
- Paid training with a structured path into management
- Career advancement based on performance and leadership development
- Hands-on experience in customer service, sales, and business operations
- Supportive, team-focused work environment
Apply Today
Start your career in customer service and business development with a company that invests in your growth. If you’re motivated to succeed and ready to advance into leadership, apply now for immediate consideration.
Salary : $50,000 - $75,000