What are the responsibilities and job description for the Marketing Operations Manager position at Resilience?
About Us
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A rated cyber insurance, all purpose-built for middle and large organizations.
Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
The Marketing Operations Manager will ensure our CRM and marketing systems operate as a reliable, scalable backbone for our go-to-market efforts.
You will manage Salesforce, and our overall marketing tech stack, with an emphasis on operational processes, data governance, workflow automation, and reporting, enabling the GTM team to execute campaigns, measure performance, and deliver insights.
The ideal candidate is a broad systems thinker with hands-on experience in CRM management, GTM workflow automation, and attribution measurement in a B2B SaaS or cybersecurity environment.
Key Responsibilities
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.
Beware of Job Scams
Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A rated cyber insurance, all purpose-built for middle and large organizations.
Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
The Marketing Operations Manager will ensure our CRM and marketing systems operate as a reliable, scalable backbone for our go-to-market efforts.
You will manage Salesforce, and our overall marketing tech stack, with an emphasis on operational processes, data governance, workflow automation, and reporting, enabling the GTM team to execute campaigns, measure performance, and deliver insights.
The ideal candidate is a broad systems thinker with hands-on experience in CRM management, GTM workflow automation, and attribution measurement in a B2B SaaS or cybersecurity environment.
Key Responsibilities
- Own day-to-day administration of Salesforce, including objects, fields, workflows, flows, validation rules, automations, and user permissions.
- Manage and optimize marketing automation workflows, nurture journeys, and campaign operations.
- Partner with Marketing to build audiences, segmentations, and lead scoring models
- Build and maintain analytics dashboards to support pipeline visibility, funnel analysis, and GTM performance reporting.
- Manage integrations and ensure clean, consistent data across the GTM tech stack.
- Ensure CRM best practices, governance, and documentation are established and followed.
- Evaluate and implement new martech partners.
- Contribute to roadmap discussions for CRM enhancements and process improvements across the revenue lifecycle.
- 5–8 years of hands-on experience managing Salesforce in a B2B environment.
- Strong understanding of CRM architecture, objects, workflows, automations, and integrations.
- Experience supporting both Marketing and/or Sales functions.
- Proficiency with data management processes (imports, enrichment, cleanup, deduping).
- Experience working with marketing automation platforms (HubSpot, Salesforce Marketing Cloud, ZoomInfo, Common Room).
- Strong analytical skills with experience building campaign dashboards and attribution reports.
- Excellent communication skills and stakeholder management.
- Salesforce Administrator Certification (ADM-201).
- Experience operationalizing AI tools within CRM or GTM workflows.
- Experience in cybersecurity, SaaS, or other technical B2B industries.
- Familiarity with RevOps, funnel analysis, and GTM analytics.
- Experience with tools like Customer Data Platforms (CDPs), ZoomInfo, Common Room, or other marketing automation platforms.
- Systems thinking & process design
- Data accuracy & governance mindset
- GTM alignment & cross-functional communication
- Technical troubleshooting
- Ability to prioritize and manage competing deadlines
- Bias toward optimization, automation, and continuous improvement
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.
Beware of Job Scams
Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.
Salary : $90,000 - $140,000