What are the responsibilities and job description for the Product Management Intern position at ResiDex Software?
Description:
Residex’s product organization sets direction across a 14-module platform serving senior living communities. We’re looking for a Product Management Intern to join our Denver office, with a start date as soon as possible. In this role, you’ll support product managers across the intake-to-triage process, turning customer feedback, support tickets, and market signals into clear problem statements and organized backlog input that the product team can act on.
Responsibilities include:
- Collect and organize customer feedback, feature requests, and support escalations from multiple sources (support tickets, sales notes, customer calls) into a single, structured backlog.
- Support intake triage by drafting clear problem statements — what’s broken, who it affects, and how often — before items reach product managers for prioritization.
- Research competitor products and market trends in the senior living software space, summarizing findings into concise briefs.
- Assist with writing and reviewing feature specs, acceptance criteria, and release notes, ensuring they’re written in plain language a non-technical reader can follow.
- Coordinate with engineering, design, and customer experience teams to track status on in-flight initiatives and flag blockers.
- Use AI tools to speed up research synthesis, documentation, and backlog organization, and suggest ways to reduce manual PM administrative work.
Minimum requirements:
- Advanced coursework relevant to product management (e.g., product strategy, UX/design thinking, data analysis, or business operations).
- Strong written and verbal communication skills, with the ability to distill ambiguous or unstructured feedback into concise, actionable input for the product team.
- Comfortable working in spreadsheets (Excel) and organizing information for others to act on.
- High attention to detail and ability to manage multiple open threads at once.
Preferred qualifications
- Prior exposure to a product management tool (Jira, Monday.com, Productboard, or similar).
- Prior coursework or internship in product management, business analysis, or related field.
- Interest in healthcare, senior living, or B2B SaaS.
- Basic familiarity with SQL or data analysis tools.