What are the responsibilities and job description for the Director of Renovations and Turns position at Residential Homes for Rent LLC?
Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Renovations and Turns Director monitors our vendor capacity while onboarding new contractors to align with increasing volume and new market expansion. Formulate executive level SPV reports to monitor KPI and financial performance. Main focus is to ensure renovations and turns are completed to the Second Avenue quality standards, and within our KPIs for cycle time and budget.
Duties and Responsibilities
- Manage starts cadence for even flow production.
- Maintain and update current GC capacities per market.
- Source, recruit, and onboard new vendors to support growth strategy.
- Daily updates to the various trackers that are in use to ensure data integrity.
- Provide cash flow forecast for clients through work in progress reports
- Monitors sow of work per day levels to ensure KPI targets are met for turns and turns.
- Prepare production reports for SPV and Ops meetings.
- Updates GC price books to drive down overall renovation costs.
- Create reports for the executive team as needed.
- Perform other duties as assigned.
Qualifications
- Attention to detail and ability to make an effective schedule in accordance with priorities for that day, week, month.
- Ability to work with various technology platforms and to take appropriate action.
- Knowledge of Repairs & Maintenance, Renovations, and Turnkey operations.
- Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating software.
- Excellent customer service and interpersonal skills.
- Professional verbal and written communication skills.
- Strong time-management skills.
- Ability to multi-task.
- Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability to set, manage and meet goals and deadlines.
- Ability to exercise independent judgment and maintain confidentiality.
Education and Experience
- College degree required.
- 10 years of experience in residential property management.
- 10 years of experience in renovations
- Advanced Excel, estimating, and communication skills.
Job Competencies
- Sense of urgency and desire to render excellent customer service.
- Ability to provide creative solutions to residents and vendors.
- Ability to de-escalate tense customer service situations.
- Solid ability to manage processes and to effectively review reports and images and take appropriate action relative to findings.
- Ability to organize workload, to prioritize activities and follow-up appropriately.
- Attention to detail and ability to communicate findings clearly in both writing and photographically.
Benefits
- Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.