Front Desk Agent - Residence Inn

Hotel Front Desk Agent (Part-Time & Full-Time)

Residence Inn by Marriott – Branson, MO

Now Hiring!

Residence Inn by Marriott is seeking friendly, dependable, and customer-focused individuals to join our Front Desk team. If you enjoy providing exceptional guest service and thrive in a fast-paced hospitality environment, we'd love to meet you!

Available Shifts

• Primary: 7:00 AM - 3:00 PM (1st Shift), 3:00 PM - 11:00 PM (2nd Shift)
• Occasional Coverage: 12:00 PM – 6:00 PM as business needs require

Benefits & Perks

• Earned Paid Time Off (PTO)
• Employee and Family Discounts
• Marriott Explore Rate discounts at participating Marriott hotels worldwide
• Growth and advancement opportunities
• Supportive team environment
• Employee recognition programs

How to Apply
Paper applications are available onsite at the hotel.

Position Summary

As a Front Desk Agent, you are the face of Residence Inn by Marriott and play a vital role in creating memorable guest experiences. You will welcome guests with genuine hospitality while efficiently handling reservations, check-ins, check-outs, guest requests, and ensuring every stay exceeds expectations.

Essential Responsibilities

• Welcome guests with a warm, professional, and friendly attitude.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Manage phone, online, and walk-in reservations.
• Verify guest information, payment methods, and process transactions.
• Assign guest rooms and issue room keys.
• Provide information about hotel amenities, local attractions, and Marriott services.
• Respond promptly and professionally to guest questions, concerns, and special requests.
• Coordinate with Housekeeping and Maintenance to ensure guest rooms are clean, prepared, and guest-ready.
• Process payments while maintaining accurate guest records.
• Promote Marriott programs, room upgrades, and hotel amenities when appropriate.
• Follow Marriott brand standards, company policies, and safety procedures.
• Maintain a clean, organized, and professional front desk environment.
• Work collaboratively with all hotel departments to deliver exceptional guest service.

Qualifications

• Previous hotel front desk, hospitality, customer service, receptionist, or related experience is preferred but not required—we are willing to train the right candidate.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong organizational and multitasking skills.
• Comfortable using computers and learning hotel property management systems.
• Ability to work evenings, weekends, and holidays as required.
• Professional appearance, reliability, and a positive attitude.
• Ability to work independently while contributing to a team-oriented culture.

At Residence Inn by Marriott, we are committed to making every guest feel welcome and at home. If you're passionate about hospitality and enjoy creating memorable experiences for others, we encourage you to apply and become part of our team.

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Benefits:

Salary : $15 - $16