What are the responsibilities and job description for the Front Desk Agent position at Residence Inn Rocky Mount?
Description:
- Greet and assist guests with check-ins, check-outs, and reservations.
- Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.
- Process payments, verify guest information, and maintain accurate records.
- Coordinate with other departments to ensure seamless guest experiences.
- Answer phone calls and respond to emails in a timely and courteous manner.
- Maintain a clean, organized, and inviting front desk area.
If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you!
Requirements:- Must have a comprehensive knowledge of hotel operations and guest services
- Strong communication and interpersonal skills
- Ability to handle difficult situations and maintain professionalism
- High school education preferred; relevant training and experience required
- Previous experience in a hotel environment preferred
- Knowledge of applicable Federal, state, and local health, safety, and legal regulations
- Ability to obtain required licenses and certificates
- Additional language ability preferred
- CPR and first aid training preferred
EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.