What are the responsibilities and job description for the Brand New Hotel- Residence Inn Front Desk position at Residence Inn Richmond Airport?
IMMEDIATE OPENING- RESIDENCE INN RICHMOND AIRPORT
Job Overview
Join our vibrant, brand-new hotel as a Front Desk Associate at the Residence Inn! This exciting role places you at the heart of guest interactions, ensuring every visitor experiences exceptional hospitality from check-in to check-out. As a key ambassador of our hotel, you will deliver outstanding customer service, manage guest inquiries, and uphold the highest standards of hospitality management. Your energetic approach and dedication will help create memorable stays for our guests while supporting the seamless operation of our front desk services. This paid position offers an engaging environment where your hospitality skills can shine and grow.
Responsibilities
- Welcome guests warmly upon arrival, providing a friendly and professional check-in experience
- Manage guest requests and inquiries efficiently, ensuring their needs are met promptly and courteously
- Handle multi-line phone systems with excellent phone etiquette, directing calls accurately and professionally
- Maintain accurate guest records, reservations, and billing information using hotel management software
- Conduct night audit procedures to reconcile daily transactions and ensure financial accuracy
- Assist with guest relations by resolving issues swiftly and maintaining a positive hotel atmosphere
- Support front desk operations during peak hours or overnight shifts, including guest check-outs and room assignments
Qualifications
- Proven experience in hospitality management or hotel front desk roles preferred; hotel experience is highly valued
- Strong customer service skills with a passion for guest satisfaction and hospitality excellence
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests
- Knowledge of hotel management systems and multi-line phone systems is desirable
- Excellent communication skills with professional phone etiquette and interpersonal abilities
- Ability to handle night audit procedures and manage guest relations effectively
- Previous experience in resort or hotel environments will be advantageous
Embark on a rewarding career in hospitality where your enthusiasm makes a difference! We value energetic team players committed to delivering exceptional guest experiences. Join us to be part of a dynamic team dedicated to creating welcoming environments that guests love.
Pay: $15.50 - $16.50 per hour
Work Location: In person
Salary : $16 - $17