What are the responsibilities and job description for the Hotel Night Auditor position at Residence Inn Norwood?
Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where you will be the vigilant guardian of our property during overnight hours. This energetic role combines guest relations, administrative duties, and security responsibilities to ensure a seamless and welcoming experience for all guests arriving or departing during the night. Your proactive approach and attention to detail will help maintain the highest standards of hospitality, safety, and operational excellence while providing exceptional service in a fast-paced environment.
Responsibilities
- Greet and assist guests arriving late or checking out early, ensuring a warm and professional welcome.
- Manage the front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries.
- Conduct nightly audits of hotel accounts, verifying billing accuracy and updating financial records with precision.
- Handle multi-line phone systems with courteous phone etiquette, directing calls efficiently and professionally.
- Monitor security cameras and perform routine patrols to ensure guest safety and property security.
- Prepare detailed shift reports, incident logs, and reconcile daily financial transactions accurately.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold hotel standards.
Skills
- Strong background in hospitality management with experience at the front desk or night audit roles.
- Excellent customer service skills with a friendly, approachable demeanor.
- Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.
- Knowledge of hotel management systems and night audit procedures is essential.
- Exceptional communication skills, including phone etiquette and proficiency with multi-line phone systems.
- Ability to handle guest relations professionally while managing multiple tasks simultaneously.
- Familiarity with resort or hotel environments, demonstrating adaptability in fast-paced settings. Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We’re dedicated to fostering an inclusive environment that celebrates diverse talents and provides opportunities for growth in the vibrant world of hotel management.
Pay: $18.00 - $28.29 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $18 - $28