What are the responsibilities and job description for the Hotel Front Desk Clerk position at Residence Inn McAllen?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Please stop by to fill out a paper application, or click apply and start your application now. FYI - This position will mainly be for 3p-11p shifts. Training may take place at different times, depending on the background.
Compensation:$11 - $11.50 hourly
Responsibilities:- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Field customer complaints when necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Must have excellent customer service skills.
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
We are an extended-stay hotel with suites. We welcome our guest to enjoy their home away from home and give us an opportunity to become part of their daily lives while staying with us long-term. We thrive on having a great team with excellent customer service and support within the departments. Come join our team!
Salary : $11 - $12