Sales Manager.

Implements the sales activities within all market segments to achieve budgeted goals

• Assists with the development of annual sales goals.
• Recommends and takes appropriate action to maximize sales during high and low season
• Assists with the preparation of the budget and ensures assigned area operates within cost constraints.
• Maintains effective communication with current and potential clients
• Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities
• Immediately informs management of any challenges; executes corrective action

Solicits, evaluates, sells, and confirms business to meet budgeted sales and profit margin of assigned market segment

• Qualifies prospective leads as to profitability

• Negotiates with client to achieve maximum profit while satisfying client needs
• Contacts in-house guests to improve guest relations and determine additional sales opportunities
• Monitors group booking pace, alerting client of deadlines (deposits, cut-off date); promptly notifies affected departments of significant inventory changes.
• Creates effective business cases to demonstrate the need for additional amenities & services to facilitate additional revenue

Coordinates with all departments regarding activities related to booked business

• Reviews client files of assigned accounts to maintain a proper flow of information within the hotel
• Conducts and/or attends meetings to maintain favorable working relationships among company employees and to promote maximum morale, productivity and efficiency

Assists with the development and execution of projects

• Analyzes sales statistics to recommend policy
• Conducts market analysis to determine client needs, occupancy potential, rates desired, etc
• Develops and executes package plans, special sales activities, promotions, public relations activities and materials, advertising, etc.
• Enhances the property’s community image and stays abreast of competition, new developments, and sales methods and techniques
• Meets established deadlines without compromising quality of work

Participates in solving problems with other departments as required related to business booked on the property

• Resolves guest room and function space conflicts
• Salvages accounts which threaten cancellation
• Effectively compromises between customer needs and property

• Ensures a clean & professional work environment by continuously monitoring both staff appearance & behavior, and cleanliness of the work stations/area

• Performs Manager on Duty functions as needed
• Participates in BEAR and other Baywood sponsored community service events
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests & associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Education:

• Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

• High School diploma minimum

Certifications / Licenses:

• Brand Sales Manager certification preferred

• Must possess and maintain a Motor Vehicle Operator's License in good standing

Experience:

• Minimum of 2 years Sales Manager or equivalent position in Marriott property

• Experience in local market preferred

• Strong reputation in the business community of the local market

• Proven record of successful proactive sales efforts

Additional Skills:

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS, Sales Pro)

• Ability to motivate and lead a team

• Ability to read, interpret and analyze business reports

• Proficient in Microsoft Office

• Proficient in Google Apps for Work preferred

• Walking and Standing: Frequently (60%)

• Sitting: 30 % of time

• Bending, Stooping, Reaching: Infrequently

• Lifting, Push/Pull: Up to 25 lbs Infrequently

• Driving: Frequently

• Traveling: Frequently within local area. Infrequently outside of local area

Environmental Conditions:

• Inside: Protection from weather conditions, and temperature changes

• Outside: Frequently transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions