Operations Manager

Residence Inn Lenox Park is seeking for a dynamic Operations Manager to join our dynamic leadership team. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of the Operations Manager is to assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction, and product quality in all Food and Beverage, Housekeeping, and Front Office areas.

Essential Job Functions

• Oversees the operation of the Front Desk, Housekeeping, F&B outlets, Banquets, and Culinary departments by setting the objectives, measuring performance, and supervising the department heads.
• Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, and labor costs.
• Meets and exceeds the expectations of the associates by utilizing effective leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Communicates with other managers and associates to provide smooth working relations between departments.
• Achieves desired customer service goals by monitoring the service provided by developing and implementing strategies to achieve desired service levels.
• Must be available during the evening shifts.
• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and van drivers’ staff.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree in hotel administration preferred; 2-3 years' experience or equivalent combination of education and experience in hotel of similar size and nature required, preferably in a Marriott brand with Fosse experience. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.