What are the responsibilities and job description for the Guest Service Representative position at Residence Inn by Marriott?
Responsibilities:
- Perform night audit duties including reconciling daily transactions, preparing reports, and updating guest accounts
- Handle guest check-ins and check-outs during the night shift
- Respond to guest inquiries and provide excellent customer service
- Ensure the accuracy of guest accounts and resolve any discrepancies
- Operate phone systems and handle incoming calls
- Assist with maintaining a clean and organized front desk area
Requirements:
- Previous experience in a similar role is preferred but not required
- Strong attention to detail and ability to multitask effectively
- Excellent communication and interpersonal skills
- Proficient computer skills, including knowledge of hotel management software
- Ability to work independently and handle various tasks with minimal supervision
- Flexibility to work night shifts, weekends, and holidays as required
Join our team as a Night Auditor and contribute to providing exceptional guest experiences. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours. Your attention to detail, customer service skills, and ability to handle various responsibilities will be key to your success in this role.
We offer competitive compensation and benefits packages, including opportunities for career growth within our organization. If you are a reliable individual with a passion for providing excellent service, we would love to hear from you. Apply today!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Benefits:
Vacation & Paid Time Off, Health Insurance, Employee DiscountsSalary : $14