Guest Service Representative (Hotel)

Job Overview

Join our dynamic hospitality team as a Guest Service Representative, where your energy and enthusiasm will create memorable experiences for our guests. We are looking for someone flexible that can work our daytime or evening shift if needed. In this vital role, you will be the friendly face and helpful voice that welcomes guests, manages reservations, and ensures every visitor feels valued and cared for. Your proactive approach and exceptional communication skills will help foster a welcoming environment, ensuring smooth check-ins, efficient problem-solving, and outstanding guest relations. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier customer service in a vibrant hotel setting.

Responsibilities

• Greet guests warmly upon arrival, providing a positive first impression of the hotel
• Manage guest check-ins and check-outs efficiently using property management systems (PMS) such as Fosse or similar platforms
• Handle guest inquiries via phone and in person, offering information about hotel amenities, local attractions, and services
• Assist with reservations, modifications, and cancellations using hospitality reservation systems
• Address guest concerns promptly and professionally, resolving issues with a customer service-oriented approach
• Support night audit procedures to ensure accurate financial reconciliation and reporting
• Follow hotel emergency procedures to ensure guest safety during incidents or emergencies
• Maintain detailed records of guest interactions, requests, and complaints to enhance future service quality

Skills

• Strong knowledge of hospitality management principles and front desk operations
• Must be flexible and reliable.
• Multilingual or bilingual abilities to serve diverse guest populations effectively
• Proficiency with property management systems (PMS), especially Fosse or similar platforms
• Excellent customer service skills with a focus on problem-solving and guest satisfaction
• Effective phone communication skills with proper phone etiquette for handling inquiries and reservations
• Experience in hotel management or resort environments is highly desirable
• Familiarity with hotel emergency procedures and night audit processes
• Exceptional guest relations skills to foster positive experiences and repeat visits

Join us to be part of an energetic team dedicated to delivering exceptional hospitality! Your enthusiasm and commitment will make a lasting impact on our guests’ stay while advancing your career in the vibrant world of hotel management.

Pay: $15.00 per hour

Expected hours: 20.0 – 36.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $15