What are the responsibilities and job description for the Front Desk Associate position at Residence Inn by Marriott?
**Overview:**
We want you! Let your customer service skills shine at the Residence Inn and Fairfield Inn Canton, OH near Belden Village and the Pro Football Hall of Fame. This is a great opportunity to join a winning team with the power of Marriott, the most respected hotel brand in the world. By combining your skills and our company's support we will do great things together. In addition our hotel has two other properties in the Canton/Akron area so growth and promotion opportunities are available.
-FOSSE by Marriott system knowledge is preferred.
**Duties:**
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide accurate information to guests
- Assist with guest inquiries, requests, and complaints promptly
- Process reservations and cancellations following company procedures
- Handle credit card transactions accurately
- Maintain a clean and organized front desk area
**Qualifications:**
- Previous hotel experience is required, Marriott hotel experience is preferred.
- Knowledge of phone systems and basic computer skills
- Strong communication and interpersonal skills
- Ability to speak multiple languages is a plus (Bilingual/Multilingual)
- Familiarity with hospitality management software is advantageous
- Understanding of night audit procedures is beneficial
- Excellent guest relations and guest services skills
This position offers the opportunity to work in a dynamic hospitality environment where you can utilize your customer service expertise. If you are passionate about providing exceptional service to guests, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
Work Location: In person
Salary : $14 - $15