What are the responsibilities and job description for the Housekeeping Runner position at Residence Inn by Marriott Big Sky/The Wilson Hotel?
Overview
Opportunity: Housekeeping Runner
Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction. Fulfill and deliver all guest’s requests with the proper presentation. Assists Housekeeping by removing the trash and soiled linen from the floors. Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.
Potential Career Path
Housekeeping Room Attendant - Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Essential Job Functions
- Report to Housekeeping Office and PBX team at start of shift.
- Sort, count, and pre-treat soiled linen in preparation for laundering.
- Load and unload washers and dryers.
- Employ proper use and maintenance of equipment and supplies.
- Fold, store and distribute towels and linens.
- Practice safe work habits and wear protective safety equipment.
- Fulfill and deliver guest requests with the proper presentation.
- Inventory. resupply guest room supplies, maintain cleanliness of all linen closets, housekeeping storage closets and empty trash daily
- Offer assistance to guest when requested or needed.
- Report any maintenance deficiencies to housekeeping.
- Pick up and deliver guest request items in a timely manner and calling them in as complete once they have been delivered.
- Report to work as scheduled, in proper uniform, and following company appearance standards.
- Consistently maintain a positive, friendly, helpful attitude that ensures a positive guest experience.
- Pick up bed and other linen from hotel floors and transport to the laundry collection site.
- Work as a house or room attendant when staffing shortages occur or during peak periods.
- Respond appropriately to any hotel emergency or safety situation.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Other duties as assigned by management.
Position Requirements
- Must be able to communicate in written and verbal form in English.
- Excellent organizational skills
Work Environment and Context
- Frequently standing up and moving around the resort for extended period of time during the shift
- Carrying or lifting 50lbs.
- Must be able to lift 50 lbs.
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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