Guest Experience Associate

Position Type: Full time

Compensation: $22.00 - 28.00 per hour

Location: 18800 142nd Ave NE, Suite 3B Woodinville, WA 98072

Schedule:  Monday - Friday, 7:00am - 4:00pm *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The Guest Experience Associate ensures that all Reside Corporate Housing units meet quality standards prior to guest arrival. This role is responsible for preparing, maintaining, and closing out units, performing inspections, coordinating deliveries, and providing exceptional service to guests. The position requires technical skills, attention to detail, and the ability to work independently in a fast-paced, dynamic environment. 

What you’ll be doing: 

• Task Inspect corporate housing units using quality assurance checklists to ensure units are guest-ready 
• Perform minor cleaning tasks, including vacuuming, scrubbing, and touch-up painting 
• Set up, troubleshoot, and exchange internet/cable equipment as needed 
• Replace or restock missing items in units 
• Conduct occupied unit inspections and document any damage 
• Load and unload, prepare, pick up, deliver, and store houseware items. 
• Complete daily work orders and communicate additional needs to dispatch 
• Maintain vehicle inventory, inspect vehicle daily, and restock necessary items 
• Assemble key packets and deliver keys to designated locations  
• Provide tours and meet-and-greets for guests 
• Assist guests with the movement of personal belongings 
• Perform pest inspections in unoccupied units 
• Complete all applicable paperwork 
• Other duties as assigned 

Supervisory Responsibilities: 

• This position does not supervise any employees.

• May also provide cross-training and guidance to staff. 

Travel: 

• This position could require minimal travel, less than 5% of the time. (Adjust as needed)

About you:

What you’ll bring: 

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Prior experience in corporate housing, hospitality, or facilities maintenance preferred.

What we are looking for:

• Strong attention to detail and quality assurance skills 
• Ability to perform tasks independently with minimal supervision 
• Maintenance and repair skills, including minor painting and furniture assembly 
• Proficiency in using cleaning chemicals and equipment safely 
• Excellent communication and interpersonal skills 
• Strong organizational and time management skills 

Competencies: 

• Hospitality & Guest Experience: Demonstrates a strong hospitality mindset with a consistent focus on guest satisfaction and delivering service excellence.
• Independence: Works efficiently with minimal supervision while maintaining quality. 
• Sense of Urgency: Completes tasks quickly without compromising quality 
• Quality Assurance: Conducts detailed inspections using standardized checklists to ensure corporate housing units meet guest-ready standards; identifies deficiencies and ensures timely corrective action. 
• Facilities Maintenance: Performs minor repairs and advanced cleaning (carpet, upholstery, tile, stain and odor treatment) to maintain high presentation and hygiene standards. 
• Customer Service: Provides professional tours, meet-and-greets, guest assistance, and responsive service while representing the organization positively. 
• Attention to Detail: Consistently demonstrates thoroughness and precision in inspections, cleaning, documentation, and unit preparation; identifies deficiencies, discrepancies, or damage that could impact guest experience or operational standards and ensures corrective action is taken. 

 Work Environment: 

• This position operates in a combination of office, warehouse, and field environments. The role requires regular time spent at managed properties, off-site storage locations, and vendor sites. Field work may involve exposure to varying weather conditions, building conditions, and moderate noise levels. The employee will routinely operate company vehicles and must be comfortable driving between locations. The office environment includes standard desk space, computer, and phone usage with typical office noise levels. 

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and listen. The role frequently requires the use of hands and arms for computer work, phone communication, equipment handling, and operational tasks. The employee must be able to drive company vehicles for extended periods of time. 

The position requires the ability to lift, carry, push, and pull items up to 50 pounds, including furniture, equipment, and supplies. The employee may be required to load and unload materials, move furniture, and navigate stairs or uneven surfaces at field locations. Specific vision abilities required include close vision and the ability to safely operate a motor vehicle. The role may occasionally require working in stressful conditions and maintaining focus for extended periods. 

Total Rewards:

What’s in it for you: 

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus program
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization: 

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Salary : $22 - $28