What are the responsibilities and job description for the Sr. Specialist, HOA /Compliance position at RESICAP?
Sr. Specialist, HOA/Compliance
Direct the day-to-day HOA/Compliance activities and oversee team members.
Reports to: Property Compliance Manager
Primary
Job Responsibilities
Direct the day-to-day HOA/Compliance activities and oversee team members.
Reports to: Property Compliance Manager
Primary
Job Responsibilities
- Ensure all rental properties remain in full compliance with HOA covenants, rules, and architectural guidelines.
- Serve as the primary liaison between the homeowner and HOA boards, responding to notices, inquiries, and compliance requests.
- Coordinate corrective actions promptly when issues arise, working with tenants and vendors as needed.
- Review and interpret HOA governing documents for each property, track updates and rule changes.
- Handle all tenant-related communications regarding HOA rules, tenant approvals, amenity access, parking, and community standards.
- Submit architectural requests or approvals on behalf of the homeowner when modifications are needed.
- Maintain organized documentation of communication, violations, approvals, and compliance deadlines.
- Track and pay and/or negotiate HOA dues, assessments, violation fines, or special fees on behalf of the property owner (if applicable).
- Support smooth move-in and move-out processes by ensuring tenants understand HOA expectations.
- Work with members of the team to develop workflow processes for all services across Compliance
- Assign and distribute tasks and reports
- Run reports to ensure aged actions are being addressed timely manner
- Train and develop team members
- Understand and be able to assist with the daily activities of Compliance, which will include (Municipal, Registrations, Title, Tax)
- Act and assist as the point of contact for Vendors
- Schedule and facilitate team meetings
- Foster and build positive relationships within the team; vendors; and others
- Handle escalated matters
- Coordinate with counsel to develop a winning strategy to mitigate assessments and fines.
- Draft, edit, and prepare correspondence, reports, and other material using word processing, spreadsheets, and/or databases.
- Assist with all other duties as needed
- Experience Leading a Team
- 3 years minimum experience in handling Association, Municipal Code/Permit Matters, and Tax Research and Payments
- Experience in property management, real estate, or HOA coordination preferred.
- Advanced working knowledge of Microsoft Office suite, including expertise in Excel and/or Smartsheets. (Knowing how to manipulate data)
- Client and resident focused
- Understand legal documents and how they relate to title
- Positive attitude with a commitment to excellence and achieving goals
- Must be a team player, reliable, and organized.
- Must be professional, energetic, and positive.
- Must have excellent verbal and written communication skills.
- Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management
- Ability to perform at a high level of efficiency and productivity
- Results-oriented and problem-solving are essential.