What are the responsibilities and job description for the AR & Billing Specialist position at Reserv?
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About The Role
We are looking for a detail-oriented and proactive AR & Billing Specialist to own the end-to-end accounts receivable and billing cycle, including invoicing, cash application, collections, and reconciliations across multiple programs and carrier relationships.
This role also supports revenue reconciliations, investigates billing-to-revenue discrepancies, and analyzes variances against forecasts and P&L trends. You will collaborate cross-functionally with Operations, Data Analytics, Customer Success, Sales, and Accounting. The ideal candidate thrives in a fast-paced startup environment, brings strong analytical instincts, and is comfortable navigating complexity.
What You'll Do
We need you to do all the things typical to the role:
Billing & Invoicing
Required
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About The Role
We are looking for a detail-oriented and proactive AR & Billing Specialist to own the end-to-end accounts receivable and billing cycle, including invoicing, cash application, collections, and reconciliations across multiple programs and carrier relationships.
This role also supports revenue reconciliations, investigates billing-to-revenue discrepancies, and analyzes variances against forecasts and P&L trends. You will collaborate cross-functionally with Operations, Data Analytics, Customer Success, Sales, and Accounting. The ideal candidate thrives in a fast-paced startup environment, brings strong analytical instincts, and is comfortable navigating complexity.
What You'll Do
We need you to do all the things typical to the role:
Billing & Invoicing
- Generate and issue accurate customer invoices on a timely basis, ensuring alignment with contract terms, fee schedules, and service activity
- Own day-to-day billing operations across multiple programs and carrier relationships
- Investigate and resolve billing discrepancies, short payments, and unapplied cash
- Monitor AR aging and proactively follow up on outstanding balances
- Apply incoming payments, and reconcile customer accounts
- Prepare AR aging reports and provide regular updates on collections status to leadership
- Support revenue reconciliations by reviewing billing activity against expected revenue
- Help identify and investigate revenue variances compared to forecasts, prior periods, and P&L trends
- Assist with month-end close tasks related to AR, billing, and revenue accounts, including reconciliations and journal entry support
- Partner with Operations, Data Analytics, Customer Success, Sales, and Accounting to resolve billing and account issues
- Support audit requests by providing AR, billing, and revenue-related schedules and documentation
- Help improve and streamline AR, billing, and revenue reporting processes and internal controls
- Maintain accurate records and supporting documentation in compliance with company policies
Required
- 3 years of experience in accounts receivable, billing, revenue operations, or general accounting
- Strong understanding of AR processes, billing workflows, cash application, collections, and reconciliations
- Familiarity with revenue concepts and the ability to analyze revenue fluctuations, billing trends, and P&L variances
- Experience with ERP or accounting systems (e.g., NetSuite, QuickBooks, or similar)
- Experience reading and navigating online banking systems and payment portals
- Proficiency in Excel or Google Sheets
- Strong analytical mindset with high attention to detail and accuracy
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- Ability to work independently and manage multiple priorities in a dynamic environment
- Experience in insurance, insurtech, or TPA environments
- Experience with NetSuite (we are actively migrating to NetSuite)
- Experience with AP/expense management platforms such as Ramp
- Familiarity with BI/reporting tools (e.g., Looker)
- Startup experience
- Curiosity and openness toward using AI tools
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!