Operator PBX Receptionist PRN

Do you want to join an organization that invests in you as a(an) Operator PBX Receptionist PRN? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

A PBX operator handles a commercial telephone switching system. The job entails basic customer service. The operator must handle and direct incoming calls, route these incoming calls to the correct individual or department within the business, or send to a message system, such as voicemail, if required. PBX operators also handle basic questions about the hospital, including hours of operation and directions. They also handle all Codes and must remain calm under pressure. 

Responsibilities: 

• Answer incoming calls and assists callers by transferring calls to appropriate areas. 
• Pages physicians and hospital personnel on the public address system and pagers 
• Initiates emergency procedures and monitors multiple alarms and the HEAR radio system 
• Maintains accurate records of emergency events, alarms received and on-call sheets 
• Provides backup for patient information 
• Performs all assignments while providing good customer service to all callers

What qualifications you will need:

• High School Graduate / GED

• At last one year experience operating a switchboard or as a receptionist with multiple line phone responsibility preferred.

• Good typing skills. Multiple line phone or switchboard skills preferred. 

• Basic computer skills. 

• Experience with Word & Excel would be helpful 

• Proven customer service skills in working with public and in emergency situations preferred.

Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Research Medical Center is a 585 bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas

Research Psychiatric Center is a 95 bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Operator PBX Receptionist PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.