What are the responsibilities and job description for the Healthcare Quality Process Specialist position at Research & Marketing Strategies, Inc. (RMS)?
DEPARTMENT: Healthcare Analytics
COMPANY: Research & Marketing Strategies, Inc. (RMS)
LOCATION: Baldwinsville, NY 13027
STATUS: Full-Time
SALARY RANGE: $45,000 - $50,000
DATE: October 7, 2026
REPORTS TO: Chief Operating Officer
ABOUT THE ROLE
Research & Marketing Strategies (RMS) is seeking a detail-oriented and quality-driven
Healthcare Quality Process Specialist to support our Healthcare Analytics Division. This role
plays a critical part in ensuring the quality, accuracy, integrity, and regulatory compliance of
our CMS CAHPS survey administration programs. This role combines quality assurance,
auditing, process improvement, compliance oversight, documentation management,
training, and collaboration.
WHY JOIN RMS?
- Contribute to nationally recognized healthcare quality programs.
- Collaborate with experienced healthcare analytics professionals.
- Opportunities for growth within the organization.
ESSENTIAL RESPONSIBILITIES
- Ensure compliance with CMS CAHPS protocols and Quality Assurance Guidelines.
- Maintain compliance documentation and audit readiness.
Auditing & Process Improvement
- Conduct internal audits and support quality improvement initiatives.
- Develop and evaluate annual Quality Assurance Plans.
Documentation & Process Management
- Maintain policies, procedures, and workflow documentation.
Collaboration & Communication
- Serve as liaison with CMS Coordination Teams.
- Participate in weekly operations meetings.
- Train staff on quality and compliance requirements.
WHAT SUCCESS LOOKS LIKE
Maintaining CMS compliance, supporting successful audits, producing accurate
documentation, building strong stakeholder relationships, and driving continuous
improvement.
PREFERRED POSITION REQUIREMENTS
Bachelor's degree required. Five or more years of healthcare quality, compliance, auditing,
or process improvement experience.
KNOWLEDGE, SKILLS & ABILITIES
Healthcare quality expertise, analytical skills, Microsoft Office proficiency, project
management, communication, attention to detail, and collaboration skills.
PRIVACY, SECURITY & HIPAA COMPLIANCE
This position requires access to PHI and ePHI and compliance with HIPAA requirements.
Work Location: In person
Salary : $45,000 - $50,000