What are the responsibilities and job description for the Call Center Associate position at Research & Marketing Strategies, Inc. (RMS)?
Company Description
Research & Marketing Strategies, Inc. (RMS) is a full-service market research firm located in Upstate New York, specializing in custom-tailored solutions for diverse industries. Utilizing methodologies such as surveys, focus groups, data analysis, and mystery shopping, RMS partners with clients as a seamless extension of their organizations. The company is the parent organization of QualiSight, a focus group facility and call center based in Baldwinsville, NY. RMS is committed to delivering expert insights and actionable strategies to help businesses make informed decisions.
Role Description
We are looking for some great people to work in the call center to conduct market research surveys! The primary responsibility of this position is to conduct outbound telephone survey calls for various client projects including our CAHPS® Patient Satisfaction Survey work. In addition to outbound telephone surveys, associates may also have the opportunity to work on various other fun projects such as intercept surveys and focus group recruitment. Bilingual candidates who can read, write, and speak fluent Spanish are encouraged to apply! RMS offers a flexible work environment including days, evening, and weekends. We are seeking motivated candidates to fill several part-time positions. There is plenty of opportunity to grow for the right person! We work with your schedule to help provide a stable work-life balance. After a 60-day introductory period, part time employees earn paid vacation time. RMS is a fun place to work, and the project work changes frequently which keeps things interesting! If you are motivated, friendly, have a competitive spirit and like to talk to all different types of people, this may be the perfect job for you!
Qualifications
• Able to read, write and speak clear, fluent English (and Spanish if bilingual!)
• Excellent telephone skills
• Good organizational skills
• Must be comfortable using a computer and navigating the internet
• Basic knowledge and familiarity with Microsoft Office applications (Outlook, Excel)