Systems Training Program Coordinator (R25-68)

The Professional Development Program (PDP) of the University at Albany's Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Systems Training Program Coordinator position within PDP's Department of Computer Training Services in Albany, NY. After a three-month orientation period, the opportunity for a hybrid work schedule will be available.

Description of Duties:

Under the direction of the Department Manager, this position provides leadership, direction, and supervision over the Curriculum Development team in PDP's Department of Computer Training Services tasked with training materials development on CONNECTIONS, a proprietary child welfare case management system.

Duties include overseeing systems training projects; supervising and evaluating project staff; providing guidance to a team of curriculum developers on the development of CONNECTIONS training deliverables; preparing quarterly reports; and working with NYS staff to implement project deliverables.

Minimum Qualifications:

• Bachelor's degree from a college or university accredited by a USDOE or an internationally recognized accrediting organization.
• Three years of related experience developing training curricula/reference manuals/software documentation and/or providing statewide training for end users.
• Demonstrated ability to successfully work under pressure and attend to details, as well as effectively work on multiple projects with competing priorities/deadlines.
• Experience in staff supervision.
• Excellent written and oral communication skills with demonstrated proficiency with English language grammar/usage.
• Extensive knowledge of instructional design, computer networks, training and/or software, including Microsoft applications.
• Demonstrated ability to prepare curricula, reports, proposals, and project management, instructional design, and/or training implementation plans in conformance with project objectives.
• Experience researching/using distance learning technologies or developing distance learning materials.
• Experience translating complex business systems and concepts for diverse audiences and audiences that may include varying degrees of technical knowledge.
• Expertise in proofreading, editing, and formatting training materials.
• Strong attention to detail.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.
• Variable work hours and travel throughout NYS (including areas that may not be served by public transportation) are required to gather information and attend programs and meetings.
• Ability to lift and transport computer equipment (laptops, PCs, monitors, etc.) up to 40 pounds.

Preferred Qualifications:

• Master's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization, in education, management, information science, or related field.
• Experience with authoring tools such as Lectora, Captivate, Articulate, or Camtasia; and graphic development and editing tools such as Photoshop and SnagIt.
Experience working within a state or county social services agency or human services organization.

Salary Range: $82,000 - $84,500 (annual)

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three-year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"): http://police.albany.edu/asr.htm

As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.