What are the responsibilities and job description for the Communications Specialist position at Research Data Group Inc?
LOCAL CANDIDATES ONLY
RDG is a financial reporting company with many clients from all over the world. Our clients are the officers and legal counsel of publicly traded companies who entrust us with their sensitive financial information to keep them in compliance with SEC regulations. We pride ourselves for our diverse, fun, and collaborative workplace. We have built a strong team culture, we take each other’s strengths and support each other’s weakness, we grow and learn together each day. We’re always looking for talented individuals with a great eye for detail who can use our proprietary software to prepare client documents for SEC submission. No prior experience in HTML is necessary. Training will be provided.
Schedule: Monday through Friday 9am-6pm ET
In office for training and probationary period. Hybrid schedule possible after demonstration of proficiency in work production
Responsibilities:
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed
- Respond quickly, professionally, and accurately to customer inquiries regarding SEC requirements and internal software questions via e-mail and phone
- Collaborate with other departments to resolve customer issues and ensure a positive customer experience
- Stay current on best practices with the trainings RDG provides
The right candidate will have:
- Bachelor’s Degree, or management experience a plus
- Understanding of the SEC & Corporate Filing industry is a plus
- Ability to work under tight deadlines in a fast-paced environment
- Attention to detail
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Strong keyboard/touch typing skills
- Strong computer skills in Word, Excel, and Outlook
- Willingness to embrace change and grow with a close-knit, highly dynamic company
- Ability to work additional hours during busy seasons
- Flexibility of hours to ensure coverage
