Client Coordinator

About the Company: RESCO is a third-generation family business located in Hudson, WI with another location in River Falls, WI. RESCO is dedicated to providing exceptional sales support to national brands. We are a customer-centric company that values professionalism, proactivity, flexibility, and multi-tasking skills while upholding our core values: We Honestly Care, We Push for Better, and We Don't Miss.

About the Role: Provide sales and marketing support to clients as directed by the supervisor. Execute responsibilities as it relates to order fulfillment, phone line handling, client inventory and operator and sales data responsibilities. Ensure client and RESCO goals and objectives are accomplished within prescribed parameters performing the following duties.

Responsibilities:

• Provide accurate, timely, friendly, professional customer service in effective written and verbal communication for internal and external responses and communication.
• Acquire all necessary details and accurately process, create and route orders internally for estimates, shipping, following up to ensure delivery by specified dates or handle special requests as needed.
• Ability to handle multiple clients, inquiry types including phone, email, web or mail and orders from various sources such as RESCO’s online system, ecommerce sites or other client sources.
• Collect information and complete client phone forms/log for assessment and handling of client customer’s product questions, complaints or order changes needed.
• Compile recap presentations, request data and reports and review details to monitor inventory or order history, track inventory issues, retrieval of trends, and other activities as directed by supervisor.
• Understand and effectively handle client requests and client specific systems as directed by supervisor.
• Understand client ordering portals and coordinate changes as directed by supervisor.
• Efficiently use RESCO-specific systems to collect data and details for ongoing handling and maintenance of client order and inventory activity including tracking, status and return handling.
• Accurately record time spent on client and RESCO activities in the company system. Record specific details to jobs, select correct activity codes and utilize the notes field to detail activities.
• Assist in other departments as needed, help revise processes or reach out to teammates to give our clients the best service possible. Be a team player.
• Other duties as assigned.

Qualifications:

• Degree in related field preferred, High school diploma or GED; two years or more of relevant experience; or equivalent combination of education and experience.
• Ability to read and write reports, business correspondence and procedures.
• Strong verbal, written, and listening skills.
• Adaptability in a face-paced environment.
• Basic mathematical skills including the ability to calculate figures and amounts such as percentages, etc.
• Intermediate level experience with Access, Microsoft Office Suite, MS Outlook, HTML and Social Networking.
• Ability to identify and resolve potential problems. Ability to handle multiple tasks.
• Prior order and inventory experience is preferred.
• Passion for food a plus.

Physical Demands:

• Regularly required to sit; use their hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Occasionally required to stand and walk; lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

Work Environment:

• The noise level in the work area is usually quiet.

Work Hours: Full-time role, averaging 40 hours per week. The standard schedule is Monday through Friday, with occasional overtime or adjusted hours based on project deadlines.

Pay range and compensation package:

• $20.00 - $22.00 an hour depending on experience.
• A comprehensive benefit package to include a 401k with a company match up to 4%.
• 10 Company Paid Holidays to include one (1) floater holiday.
• A Generous PTO Program.
• Recognition Programs.
• Employee Referral Program. ($$)
• Fun and Inclusive Company Events throughout the year.

Equal Opportunity Statement: Join RESCO, where you can make a difference, push for better every day, and help elevate our procurement strategy as we continue to grow and innovate.