Administrative Assistant - US

Position Summary 

Under the direction of the General Manager or other location management, the Administrative Assistant is a customer service focused position that provides administrative support for the facility to ensure the office is operating effectively and efficiently. 

Job Responsibilities 

• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner. 

• Responsible for entering time worked on jobs and breaking the information down in a daily report as per location and Customer requirements. 

• Responsible for completing expense entry for jobs and breaking the information down in a daily report as per location and Customer requirements. 

• May assist operations and other departments by completing the following as assigned: 

• Responsible for setting up new customers as per company policy and procedure. 

• Open jobs in the system by utilizing customer work order or customer purchase order. 

• Verifies completed is ready to bill and shipping information is in system for PO. 

• Completes job cost analysis for specified job(s) as assigned. 

• Responsible for data entry and maintenance in the company’s Customer Relationship Management 

System (CRM) to include: 

• Assisting with gathering information for the team to assist HR, Accounting, Safety and/or other Company or Customers. 

• Observe all safety rules and Best Practices; Follow all company policies and procedures. 

• Complete reports in Excel, Word or other company sponsored programs as assigned. 

• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively with other departments to provide quality and seamless operation. 

• Perform filing both electronically and paper. 

• Clerical support for quotes and final report preparation for customers. 

• Completes other duties as assigned. 

Required Experience and Qualifications: 

• High School diploma or GED and 1 year of a mix of education and experience. 

• Strong MS office skills. 

• Strong written and verbal communication skills 

• Demonstrated Customer Service skills. 

• Strong attention to detail. 

• Able to work independently; Able to organize, plan and prioritize work 

• Problem Solving skills 

Who we are!  

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!  

Our Mission  

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.  

Our Vision   

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.  

Core Cultural Competencies  

We do it right   

• We pride ourselves on our integrity and expertise. We don’t cut corners.  

• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.  

• You conduct yourself professionally, ethically, and honestly.  

• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.  

• You are on time and preplan time off.  

• You produce a quality product.  

We are customer driven   

• Our number one concern is our customers and our long-term relationships with them prove our dedication.  

• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.  

• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and following instructions from management.  

We focus on growth   

• We are dedicated to growing the company and our employees.