What are the responsibilities and job description for the Senior Microsoft Copilot Engineer position at Request Technology, LLC?
Senior Microsoft Copilot Engineer
Salary: Open Bonus
Location: Houston, TX or Chicago, IL
Hybrid: 3 days onsite, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelor’s degree
- 5 years administering Microsoft 365 in a mid- to large-scale enterprise, including at least one year focused specifically on Microsoft Copilot.
- Microsoft 365 administration expertise with hands-on support of SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive for Business.
- AI and Copilot integration skills including deployment and management of Microsoft 365 Copilot and Copilot Studio with a clear understanding of enterprise AI capabilities and constraints.
- Security and compliance proficiency with Microsoft Purview.
- Scripting and automation capability in PowerShell, plus experience with Power Automate or Power Apps to streamline administrative workflows.
Responsibilities
- Implement and manage Copilot solutions by deploying, configuring, and maintaining Microsoft 365 Copilot and custom agents across departments; oversee tenant settings, licensing, and integrations with the Firm’s M365 environment.
- Develop custom AI agents using Microsoft Copilot Studio to support Firm-specific workflows, ensuring proper data sources, permissions, and security boundaries across SharePoint, Teams, and other repositories.
- Enhance productivity in administrative and legal workflows by partnering with staff to identify high-value AI use cases—such as email summarization, document comparison, meeting preparation, research support, and report generation.
- Deliver operational support and advanced troubleshooting for Copilot, Teams, SharePoint Online, OneDrive, and related collaboration tools while serving as a Tier-2/3 escalation point; support system performance, incident response, and scheduled weekend maintenance windows; participate in the 24x7 on-call rotation for Priority-1 escalations.
- Strengthen governance and compliance by working with Security Governance and Risk Management to enforce Firm policies within Copilot Guardrails and M365; implement Microsoft Purview solutions including Data Loss Prevention (DLP), retention, eDiscovery, and ethical walls
- Create documentation and training resources such as SOPs, knowledge articles, and user guides; lead training sessions to promote effective use of Copilot, Copilot Studio, and M365 collaboration tools.