What are the responsibilities and job description for the Senior End User Computing Engineer position at Request Technology, LLC?
Senior End User Computing Engineer
Rate: Open
Location: Chicago, IL or Dallas, TX
Hybrid: 3 days onsite, 2 days remote
Duration: 6 months
Qualifications
- Bachelor of Science
- 5 years of experience in a desktop engineering or end user experience role.
- 3 years of experience with Jamf Pro in an enterprise environment.
- 3 years managing macOS endpoints in an enterprise environment using Jamf Pro.
- 3 years Bash scripting and Jamf API experience
- 3 years Jamf Pro including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, and integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
- Experience troubleshooting, deploying and packaging applications for macOS endpoints.
- Experience operating in a DevOps culture.
Preferred
- Microsoft Entra (Azure AD)
- Jamf 400 Certification
Qualifications
- Serve as primary Subject Matter Expert (SME) for Jamf Pro; own design, deployment, and lifecycle management of the Jamf environment.
- Document Jamf architecture and network security flows.
- Ensure user requirements are documented and traceable to implemented solutions.
- Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative.
- Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends.
- Provide Tier 3 support for Jamf Pro and escalate issues as needed.
- Collaborate with the Help Desk to automate solutions and create self-service quick fixes.
- Package and deploy applications to macOS endpoints using Jamf Pro.
- Configure and administer Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect.
- Manage Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
- Build custom scripts and solutions to manage all MacBook devices.
- Proactively maintain macOS, Jamf, and software deployment updates including vulnerability remediation.
- Troubleshoot application installation, performance, and runtime issues within the macOS environment.
- Drive meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes.
- Drive automation of processes in the end user experience space.
- Document changes, policies, procedures, and configurations.
- Provide cross-training and mentoring to team members.